To our Water Customers: Find Helpful information below about your account with North Kootenai Water District

Customer Service

We realize that unexpected expenses can make balancing your budget difficult. Our customer service representative will be happy to set up a temporary payment plan to help you through an emergency.

If you feel you are not using the amount of water you have been billed for, or you hear water running when all faucets, etc., are shut off…please call us, we can check the meter to detect leakage in service lines. We have a bill adjustment program for underground leaks. Call and ask our customer representative for the details, if you find you have an underground leak. We also offer counseling and information on water conservation.

Billing

Your water meter will be read approximately every 30 days, except during the winter months when meters are inaccessible, and then your use will be estimated.

You will receive your water bill in the mail a few days after the reading or estimation date. You can still call our office for information on when you can expect your bill and how the bill is calculated.

Deposits

New applicants for water service must provide a security deposit in the amount of twenty-dollars ($20.00) If after twelve continuous months, all bills have been paid in a timely manner and no penalties have been incurred, the applicant may request the deposit be applied against the account balance. In the event, the applicant discontinues service in less than one year; the deposit will be applied against the final bill. In any case, no interest shall be paid on the deposit.

Service Termination

Payments of monthly water charges for all single family, duplexes and multiple family residences shall be the responsibility of the property owner.

Our billing cycle ends on the 15th of each month at which point bills are generated and sent. Your monthly water bill and other fees and charges are due and payable upon presentation and become delinquent if not paid by the 15th of the following month (30 days).

Past Due notices are mailed around the 30th of the following month (approx. 45 days).

If bills, fees and/or charges are not paid within sixty days (60) of billing, a door hanger will be delivered giving you 24 hours to bring the account current. The account will be accessed a $25.00 service charge for delivering this notice.

If payment is not paid as specified on the door hanger, your water service is locked off. The account will be accessed a $25.00 service charge for the disconnection.

Once an account is disconnected due to non-payment, service will not be restored until all past due monies, and fees applied for Delinquent processing, are paid in full, PLUS:

• $25 reconnection fee if service is restored prior to 2 p.m.
• $100 reconnection fee if service is restored after 2 p.m., and a Restoration of Service form is signed.

Water service will only be restored during normal business hours, which are Monday through Friday, 8:30 a.m. to 4:45 p.m.

Service discontinued for any reason will continue to be assessed the System Access Fee and the Bond Payment on a monthly basis.

All payments made by check are electronically deposited that day.

Checks returned for non-sufficient funds will result in the addition of a $20.00 handling fee to the customer’s water account.

Disputes

You may file a complaint with the District service representative in person or in writing. We will promptly investigate your complaint and inform you of the results. If you are not satisfied with the results, you may request a decision from the Board of Directors of North Kootenai Water District.